Select this if, when repairing/refurbishing an item returned by a customer, you want to create a sales order at the time of cross-shipping the merchandise. Cross-shipping is typically required when the customer is unable to return the defective item before receiving the replacement.

Select this to create a works order for the repair of merchandise that has been returned by a customer.

Select this to create a sales order at the time of cross-shipping merchandise as well as a works order for the repair of merchandise that has been returned by a customer.

Select this if no repairs are required and you only want to print the RMA.

Indicate the cut-off date according to which completed RMA transactions are deleted by the RMA Purge program.

An entry of 9999 indicates that you want to retain records indefinitely.

Select this to be prompted for the revision and release of ECC-controlled items at the time of issuing an RMA or at the time of processing an RMA receipt.

	If you selected the option: Assume current rev/rel at time of adding order (Bill of Materials Setup - Engineering Change Control tab), then you are not prompted to enter revision/release information. The Rev/Rel function is, however, enabled, allowing you to change the revision/release.

Select this to print the RMA document at the time of issuing the RMA (i.e. no values are printed). If you have also selected the cross-shipment option then you will be able to maintain the sales order and print it as well as the RMA document.

Select this to be able to print the RMA document only at the time of receipting the returned merchandise. You will be able to add/maintain jobs and credit notes as well as print the RMA document.

Select this to be able to print the RMA document at the time of issuing and receipting the RMA.

This applies only to the printing of RMA documents on-line. It does not apply to documents printed using the RMA Document Print program.

Select this to force the operator to enter a problem code at the time of issuing an RMA.

	You should not enable this option if you set the Prompt for restock option to At line level, because the restock prompt is only displayed when the Problem code on the RMA is blank (RMA Issues and Receipts).

Select this to be prompted by the RMA Issues and Receipts program to save lines entered on a RMA. Otherwise the RMA Issues and Receipts program saves lines automatically.

Select this to save the selections you made on all the tab pages and to exit the program.

Select this to print a report of your Return Merchandise setup options.

It is advisable to keep this report for disaster recovery purposes.

Select this to exit the program without saving any changes you made.

Select this to view the latest online Help documentation for this program.

Select this to automatically create a sales order when issuing an RMA that requires a cross shipment (i.e. where a customer requires the replacement item before being able to return the defective item).

Select this to be prompted to enter serial numbers when processing a cross-shipment.

If you do not select this option then you only need to supply the serial numbers at the time of invoicing (i.e. when the order goes to a status of 8).

	If multiple bins are installed in the warehouse or the stock code is traceable or ECC controlled (Stock Code Maintenance), then you have to capture serial numbers regardless of your selection against this option.

Indicate the maximum number of days that merchandise returned for cross-shipment can be received before warning messages are displayed.

Indicate a default re-stocking percentage fee that you want to apply to returned merchandise for which the customer has requested a credit.

Indicate the default product class for re-stocking.

Select this to be prompted to accept or change the restocking fee (if configured) when you end an RMA.

	The prompt is only displayed when the Problem code on the RMA is blank (RMA Issues and Receipts). You should, therefore, not enable the Problem code mandatory option when you set Prompt for restock at line level.

Select this to automatically apply the defined restocking fee when you end the RMA.

Select this to indicate that re-stocking is required when the customer is credited for the return of defective items.

Select this to indicate that re-stocking is required for the repair of items that are still under warranty.

Select this to indicate that re-stocking is required for the repair of items that are no longer under warranty.

Select this to indicate that re-stocking is required when the customer is unhappy with the product and requires a credit.

Select this to indicate that re-stocking is required for a returned item that was incorrectly ordered by a customer.

Select this to indicate that re-stocking is required for a returned item that was incorrectly shipped to a customer.

Select this to indicate that re-stocking is required when the customer needs to be credited for the balance of a shipment that was short-supplied.

Indicate the default warehouse that must be used when receiving RMAs.

Indicate the default warehouse that must be used for repairing RMAs.

Indicate the default warehouse that must be used for components when the Restocking components option is selected

Select this if you want RMA issues to default to stocked lines.

Select this if you want RMA issues to default to non-stocked lines.

Indicate the default invoice terms to use for a cross-shipment or exchange order.

If this is blank, then the invoice terms defined against the customer are used by default.

Indicate the default non-stocked unit of measure.

Indicate the default non-stocked product class that must be used.

Select this if you want to enter an RMA number manually whenever merchandise is returned from a customer.

Select this to assign the next RMA number automatically at company level according to your entry at the Next RMA number field, when merchandise is returned from a customer.

	You can select this option only if the key type of the RMA number field is set to Numeric (Set Key Information).

Select this to assign the next RMA number automatically at branch level when merchandise is returned from a customer. You define the next RMA number to use against each branch using the AR Branches program.

	You can select this option only if the key type of the RMA number field is set to Numeric (Set Key Information).

The wording you assign to these fields is the wording displayed in entry/display forms.

Indicate the prompt wording that must be displayed for the user-defined field that appears on the RMA header.

Select this to indicate that an entry must be made at this field when issuing an RMA.

Indicate the prompt wording that must be displayed for the first user-defined field that appears on the RMA detail line.

Select this to indicate that an entry must be made at this field when issuing an RMA.

Indicate the prompt wording that must be displayed for the second user-defined field that appears on the RMA detail line.

Select this to indicate that an entry must be made at this field when issuing an RMA.