You use this program to enter quotes in a rapid and effective manner without having to enter all the details associated with the entry of a normal order.
It is ideally suited to a telesales environment, where speed of entry is important and the facility to enter a quote rather than an order is vital. The quote can be stored for retrieval at a later stage and then converted into an order for a specific customer.
Field | Description |
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Options | |
Preferences | Select this to configure default settings to apply when
capturing quick quotes. See Preferences. This option cannot be selected while you are adding/maintaining a quote. |
Change | |
Change Customer | Select this to change the customer for whom you are
generating the quick entry quote. Once you enter a customer code and either Tab or press Enter, the Customer field is disabled. You can then change the code by selecting this option. |
New | Select this to capture a new quote. |
Save | Select this to store the quote for later retrieval and conversion into a sales order. |
Customer |
Enter the customer for whom to generate the quick entry quote. Although you can capture and save a quote without reference to a customer, a valid customer must be specified before you can convert a quick entry quote into an order. If you do not specify a customer, then the quote is created in your local currency. To create the quick entry quote without entering a customer number, you leave the customer field blank and use either the Tab or Enter key to proceed to the next field. |
Select Quote | Select this to use the SO Quotes program to view quotes currently defined. This enables you to maintain a previously entered quote. |
Reminder | Select this to view a list of all quotes where the follow up date is due. |
Notepad | Select this to use the Admin Notepad Editor (Rich Text) program to add free
format notes to the current quote. You can only add notes after entering a stock code on an order line. When you convert the quote to a sales order you can copy the notepad text to the sales order. |
Convert | Select this to convert the quote into a normal order, a scheduled order, a billing, or a counter sale. |
This screen is displayed when you leave the Customer field blank and use either the Tab or Enter key to proceed to the next field.
Field | Description |
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Customer is not on file. Do you wish to continue? | |
Yes | Select this to return to the previous screen and create a quote without defining a customer. |
No | Select this to return to the Customer field on the previous screen. |
You use the Reminder option to view a list of all quotes where the follow up date is due.
Field | Description |
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Description | This indicates the description entered for the quote. |
Customer | This indicates the customer for whom the quote was processed. |
Query | Select this to view customer information using the Customer Query program. |
Follow up date |
Enter the next date on which you need to follow up on the quote. If you want to set a reminder for this date, then you must deselect the option: Don't remind me again. |
Don't remind me again | Select this if you do not want further reminders for this quote. |
Next | Select this to view the next quote for which you want to be reminded. |
Edit | Select this to return to the Quick Entry screen to maintain the quote. |
Close | Select this to return to the previous screen. |
You use the Preferences option from the Options menu to pre-define options to apply when capturing quick entry quotes.
Field | Description | ||||||
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Default days until follow up date | Indicate the default number of days after which you must be reminded to follow up the quote. This can be changed when you enter the quote. | ||||||
Automatically check for reminders | Select this to be reminded automatically of any quotes
that require follow up when you access the Quick Sales Order Entry
program. If you do not select this preference, then you use the Reminders option to check for quotes that require follow up. |
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Check for customer quotes entered | Select this to be notified of any quotes processed for the customer within a specified time frame. | ||||||
Warn if customer quotes entered X minutes before now | Indicate a time frame (in minutes) within which you want to be notified of any other quotes entered for the customer. | ||||||
Include quotes for current operator | Select this to include the current operator in the check for customer quotes entered within a specific period of time. | ||||||
Profit percentage based on |
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Allow entry of cost markup/profit margin % |
Select this to be able to specify the required cost markup or profit margin percentage. This option is only available when the Display costs in Quick Entry option is enabled (Sales Orders Setup).
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'Record lost sale' not selected | Select this to disable the entries for a lost sale on the Insufficient Stock screen. | ||||||
Default product class for non-stocked items | Enter the default product class to use for non-stocked items. | ||||||
Ignore GL integration errors | Select this to ignore any warning messages displayed for General Ledger integration errors. | ||||||
Ignore check for quantity available | Select this to ignore the check for stock availability
when adding quote lines. All quantities are placed into ship, unless you select the preference: Automatically put order qty into backorder. |
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Automatically put order qty into backorder | Select this to ignore the check for stock availability
when adding quote lines. All quantities are placed into back order. |
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If backorders not allowed | The program checks stock availability for each line
when converting the quote to a sales order. If the stock is
not available and Back orders are not allowed for the customer
(Customers) then you can indicate whether the line must be
ignored or the entire order must be
cancelled.
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Reason for cancelling order | If the option to Cancel order when converting
to sales order is selected, then enter a valid
reason code for cancelling the order. A valid reason code must be entered when the option: Order Analysis files to be generated - Order lines cancelled is enabled (Sales Orders Setup). |
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Save Preferences | Save these preferences against your operator code and use them for future runs of the program until next you change them. | ||||||
Close | Save the preferences for the current run of the program only. |
Field | Description | ||||
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Quote description | Enter a description for the quote. | ||||
Follow up date |
Enter the first date on which you want to be reminded of the quote.
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Set reminder | Select this to be reminded of the quote on the date you entered in the Follow up date field. | ||||
Save as new quote |
Select this to save the current quote as a new quotation. This function is useful if you are processing a number of quotes, each with minor changes, for the same customer. |
Column | Description | ||||||||||||||||
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Invoices | See AR Invoices for Customer. | ||||||||||||||||
Geolocation | This indicates the geographic location of the address in terms of
longitude and latitude and includes a hyperlink to the map directions.
An additional hyperlink is available (Resolve GeoLocation from address) to resolve addresses using the long or short name. The Use short names when resolving addresses option (System-wide Personalization) determines which name to use by default. SYSPRO reads the name returned from the map provider in XML. If the short name returned in the XML is the same as the long name, then no short names are available from the map provider. |
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Language | You can indicate the language code to use if you enabled the option:
Multi-language for document printing in the System Setup
program.
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Credit information |
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The information in this pane relates to the line currently highlighted in the Order Lines listview.
Although the quantity field caters for a 12.6 entry, the listview is only able to display up to 16 characters for the quantity column (i.e. this equates to 10.6, 11.5 or 12.4).
Column | Description | ||||
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Qty on hand | This indicates the quantity of the item physically in the warehouse. This includes quantities on hold. | ||||
Qty on backorder | This is the sales order back order quantity and excludes unallocated scheduled order back order quantities. | ||||
Qty allocated to S/O | This is reduced by the quantity reserved for WIP allocations when Reserve stock for confirmed jobs is enabled (Work in Progress Setup). | ||||
Qty available |
The quantity available is the quantity on hand less the quantity allocated to sales orders for the item in the selected warehouse. The quantity allocated to sales orders is the order quantity and includes quantities on backorder.
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Qty in inspection | The quantity of purchased items awaiting inspection (i.e. receipted into inspection but not receipted into stock) | ||||
Qty in transit | The outstanding non-immediate warehouse transfers shown against the target warehouse. | ||||
Qty on order | The quantity of outstanding purchase orders, made-in jobs and supply chain transfers. | ||||
Qty allocated to WIP | The outstanding materials to be issued to jobs which includes allocations to both confirmed and unconfirmed jobs | ||||
Future free | This is calculates as: (Quantity on hand + Quantity in inspection + Quantity in transit + Quantity on order allocated to sales orders - Allocated to Work in Progress - Quantity reserved for WIP allocations). |
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Qty dispatched/not invoiced | The goods delivered on a dispatch note, but not yet invoiced | ||||
Last price |
The last two prices paid for the stock item by the customer are displayed, enabling you to select which one to use. This facility is available only if you selected the option: Customer/stock code cross-reference required for the customer (Customers).
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This displays a list of the customer's recent purchases.
You can edit the quantities in this list and insert the list as lines into the quote.
This is only available if the option: Customer/stock code cross ref. required is set to Yes against the customer (Customers). |
Field | Description | ||||
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Refresh | Select this to populate the listview with the details
of recent purchases for the customer. Details are only displayed if the option: Customer/stock code cross ref. required is enabled against the customer (Customers). Details of all invoiced orders currently held on file for the customer are displayed. |
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Insert as order lines | Select this to add the line currently highlighted into
the quote. The Quantity required must be greater than zero before the line can be inserted into the quote. |
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Clear | Select this to remove all lines displayed in the listview. | ||||
Stock code | This indicates the code of the stock item previously purchased. | ||||
Quantity required | Indicate the quantity of the item required for the
quote.
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Last quantity purchased | This indicates the last quantity of the item purchased by the customer. | ||||
Warehouse |
For stocked items, this defaults to the warehouse defined against the customer (Customers) If no default warehouse is defined against the customer, then this defaults to the warehouse defined against your operator code (Operators - Defaults). If no default warehouse is set up against the customer, company or operator, then subsequent lines of the order will be populated with the warehouse used in line 1. |
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Stock description | This indicates the description for the stock code. | ||||
Last price paid | This indicates the last price paid for the item by the customer. | ||||
Price uom | This indicates the unit of measure applicable to the price. | ||||
Last invoice date | This indicates the date on which the customer was last invoiced for the item. |
This pane enables you to view sales order templates currently defined.
You can edit the quantities in the template list and insert lines from the template into the quote.
Any changes you make to the Templates listview are valid only for the current instance of the program and are not saved. The SO Templates program must be used to save changes to templates. |
Field | Description |
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Type | |
General template | Select this to view a general template. You use the SO Templates program to define general templates. |
Customer template | Select this to view the template for the current
customer. If no template is defined for the customer, the message: "There are no details for this order template" is displayed. You can then either use the SO Templates program to define a template for the customer or you can select to use a previously defined general template. |
Template | Enter the code of the general template you want to
display. You can browse on this field to use the Browse on SO Templates program to display a list of templates currently defined. Only active templates can be used (see SO Templates). |
Insert Lines | Select this to add all lines with a quantity greater
than zero to the quote. Lines with a quantity of zero can be individually added to the quote by highlighting them and then selecting the Insert Lines option. If the quantity is zero, then the line is added with a quantity of one. |
Warehouse | This indicates the warehouse defined against the template from which the item must be issued, but can be changed here. |
Stock code | This indicates the code of the stock item. |
Quantity | This indicates the quantity of the item defined against the template. This can be changed here. |
Price | This indicates the unit price of the item. |
Price uom | This indicates the unit of measure applicable to the price. |
Stock description | This indicates the description of the stock item. |
The fields on this pane enable you to enter the quote lines.
Quote lines can be added:
Quote lines can be deleted from the listview by highlighting the line you want to delete and using the Delete key on your keyboard.
Sales order text can only be added when the quote is converted into a sales order (see Sales Order Entry). Sales order text cannot be added to a quote.
Field | Description | ||||
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Line type | |||||
Stocked | Select this to capture a quote for an item that is stocked. | ||||
Non-stocked | Select this to capture a quote for an item that you do not stock. | ||||
Warehouse | This indicates the warehouse from which stocked items
will be shipped when the quote is converted into an order, and
is used to establish stock availability. For non-stocked items, the warehouse defaults to '**' and cannot be changed. For stocked items, this defaults to the warehouse defined against the customer (Customers) If no default warehouse is defined against the customer, then this defaults to the warehouse defined against your operator code (Operators - Defaults). If no default warehouse is set up against the customer, company or operator, then subsequent lines of the order will be populated with the warehouse used in line 1. When adding lines from a template, if the stock item is not stocked in the warehouse defined against the customer, then the warehouse defined against the stock item is used. |
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Stock code |
This indicates the stock item for which you are capturing the quote. |
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Stock description |
For stocked items, this indicates the description that has been assigned to the item. For non-stocked items this enables you to enter a description for the non-stocked goods. |
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Order quantity | This indicates the quantity of items for which you are
entering the quote. If stock is not allowed to go negative and there is insufficient stock available, then a window is displayed enabling you to decide what action you want to perform (see Insufficient Stock). |
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Order uom | This indicates the unit of measure for the order quantity and cannot be changed. | ||||
Ship quantity | This defaults to the order quantity. The option: Back orders allowed (Customers) is ignored at the time of entering the quote. It is only applied once the quote is converted to a sales order. When adding lines from a template, if the preference: Ignore check for quantity available is selected, then the full order quantity is placed in the Ship quantity field. If the preference: Automatically put order qty into back order is selected, then the full order quantity is placed into backorder and the Ship quantity is zero. |
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Price |
This indicates the price associated with the item. The price that is displayed is determined by the pricing method you defined. The price is in the currency defined against the customer (Customers). See Activity considerations in Notes and warnings. If you are allowed to change the price, but a password is defined for this function, then you need to select the Edit option from the Change price column to change the price. See Password considerations in Notes and warnings. This field is always enabled for non-stocked items, regardless of any operator security or passwords defined. If you configured a cross reference between the customer and the stock code, then you can select the Last Price function to view details of the last two prices paid by the customer for the stock item. You can optionally select to use either of these prices. For contract customers, you can select to apply an expired contract price to a stocked item providing it is the lowest price. This facility is available only if you selected the option: Prompt for expired contracts (Sales Orders Setup). |
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Change price | |||||
Edit | Select this to change the price of the item. This column is only enabled if a password is defined for the function: SO changing prices in quick entry and you are allowed to change prices in Quick Entry. See Activity considerations in Notes and warnings. See Password considerations in Notes and warnings. You are prompted for the password before you can change the price. |
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Price uom | This indicates the unit of measure for the price, and can only be changed once the quote has been converted into an order. | ||||
Net price | A value is only displayed in this column if the option: Line discount calculation is set to Price discount (Sales Orders Setup) and when you add a line and select to edit the discount, your discount is a Discount %. | ||||
Cost |
For stocked items, this indicates the cost associated with the item in your local currency. The cost is only displayed if the options: Display costs in Quick Entry and Cost and gross profit in order totals are enabled (Sales Orders Setup). This field is always enabled for non-stocked items, regardless of any operator security or passwords defined. |
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Apply markup |
Select this to define a markup percentage to apply to the Cost to determine the Price. You cannot select this option for foreign currency quotes as the cost is displayed in the local currency and the price in the foreign currency defined against the customer. See Activity considerations in Notes and warnings. |
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Markup % |
Indicate the percentage to apply to the Cost value to give the selling Price. The Price is determined as follows: Cost + (cost x markup %) This field is only available if you selected the Markup option and:
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Profit margin | Select this to be able to define a profit margin
percentage to apply to the Cost to
determine the Price. The Price is determined as follows: Cost / ((100 - Profit %) / 100) You cannot select this option for foreign currency quotes as the cost is displayed in the local currency and the price in the foreign currency defined against the customer. This field is only available when the Enter profit % option is enabled and
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Profit % |
Enter the percentage to apply to the Cost to determine the Price. This field is only enabled if you selected the check box in the corresponding Profit margin column. |
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Discount |
Select this to apply a discount percentage or discount value to the line. See Activity considerations in Notes and warnings. A password may be required to change the discount. See Password considerations in Notes and warnings. This field is always enabled for non-stocked items, regardless of any operator security or passwords defined. |
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Total | This indicates the total value for the line. This is
calculated as the quantity, multiplied by the price and less
discount.
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Product class | Enter the product class for a non-stocked item. This
defaults to your entry at the Preference: Default
product class for non-stocked items (Preferences). For stocked items, this defaults to the product class defined against the item (Stock Codes) but can be changed. This field can be left blank at the time of processing the quote, but must be defined when converting the quote to an order. |
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Price code | For a pricing method other than
Manual, the system determines which price
code applies to the line. The default price code displayed can
be changed. When you change a price code it reverts to the default price code after you change the Quantity when the stock code pricing method is Quantity Discounted and the Quantity discount price update option is set to Always or When order quantity changed (Sales Orders Setup). This does not apply when the price is manually overridden and the price code is set to ''." You can select the browse icon to use the Browse on AR Invoice Discounts program to select the required price code. Price codes are maintained using the Browse on Stock Code Pricing program. |
If stock is not allowed to go negative and your entry at the Order quantity field exceeds the available on hand quantity for the stocked item, then a window is displayed allowing you to indicate how you want to proceed.
Field | Description |
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Stock on hand | This indicates the quantity of the item physically in the warehouse. This includes quantities on hold. |
Use Free stock | This indicates the quantity of free stock available for the item. |
Lost sale | |
Record lost sale | Select this to record the line as a lost
sale. This option is selected by default unless you selected the Preference: 'Record lost sale' not selected (Preferences). |
Reason | Enter the reason code for the lost sale (see Browse on Reason codes). |
Other Warehouse | Select this to query a different warehouse in which there is sufficient quantity to satisfy the entered order quantity. |
Alternate Stock | Select this to use the Inventory Alternate Stock Codes program to choose an alternate stock item. |
ATP | Select this use the Inventory ATP Query program to view the available to promise details for a particular stock code/warehouse combination. |
Accept Quantity |
Select this to apply the order quantity entered for the item. |
Use Free Stock | Select this to apply the available free stock to the
entered order quantity. If the Record lost sale option is selected then you must enter a reason for the lost sale. The difference between the order quantity and the free stock is regarded as the lost sale quantity. |
Apply Back Order | Select this to place the item on back order. If the Record lost sale option is selected then you must enter a reason for the lost sale. |
Cancel | Indicate that the full order quantity must be
recorded as a lost sale. If the Record lost sale option is selected then you must enter a reason for the lost sale. Typically, this would be as a result of low stock holding. |
You use the Save icon to store details of the captured quote for later retrieval.
Field | Description | ||||
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Description | This indicates the description defined against the quote. | ||||
Print options |
See Activity considerations in Notes and warnings. |
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Format | Indicate the Order Acknowledgement format that you want to use to print the quote. | ||||
Define Format | Use the SO Document Formats program to maintain the document format for printing the quote. | ||||
Test Alignment | Print a quote using test characters. This enables you to verify that the print positions and fields you defined for the document are correctly aligned and that the paper is correctly aligned in the printer. | ||||
Preview Document | Display the quote on the screen in the printed format. | ||||
Print Document | Select this to print the quote using the format you selected. | ||||
Reprint Document | Reprint the quote. This applies only if you previously printed the quote. |
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Fax details | |||||
Fax number |
Enter the fax number to which the document must be faxed. The fax number defined against the customer (Customers) is automatically displayed in this field, but can be changed. |
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Print document if faxing | Select this to both print and fax the quote document. | ||||
Fax icon | Select this to fax the quote to the number entered. | ||||
Save | Select this to save the quote. | ||||
Cancel | Select this to return to the previous screen. |
You use the Convert option to convert the quote into a sales order.
See Activity considerations in Notes and warnings. |
Field | Description | ||||||||||||
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Select type of order | Indicate the type of order you want to create from the
quote.
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Customer p/order |
Indicate the customer purchase order number you want to assign to the order. Depending on your selections at the option: Customer purchase order number - Validate duplicates (Sales Orders Setup) you are either warned or disallowed from continuing if you enter a customer purchase order that has already been used on another sales order. |
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Order discount percentage |
Indicate the discount/surcharge you want to assign to the order. Up to three chained discounts can be entered. For example: Your line total is $100 and you define chained discount percentages of 10% and 5%. The calculation of discount is as follows:
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Less | Select this to apply the percentages as a discount on the order line. | ||||||||||||
Plus | Select this to add the percentages to the order line as a surcharge. | ||||||||||||
Change | Select this to change the customer code for the
currently displayed quote. This option is only enabled after you enter and accept a customer code. |
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Ordered By |
Assign a sales order type to the sales order you are creating from the quote. Sales order types are maintained using the Order Types program. |
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Delete quote after conversion to order | Select this to delete the quote once the order is created. | ||||||||||||
Copy notepad to sales order | Select this if you want notes that were captured for the quote to be copied automatically to the new sales order that is created. | ||||||||||||
Copy custom form to sales order |
Select this to automatically copy custom form data captured for the quote to the new sales order created.
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Convert |
Select this to begin the conversion process. When you convert a quote into a sales order, the Minimum order rules defined against the customer are applied. Refer to Customers - Minimum order rules for details. The sales order is automatically placed in a status of suspense if the customer's credit limit is exceeded. If your sales order numbering method is defined as Manual (Set Key Information) then you must enter an order number for the quote. If your order numbering method is defined at company level, then the next available order number for the company is assigned to the quote. If your order numbering method is defined at branch level, then the next order number held against the branch assigned to the customer is used. |
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Cancel | Select this to return to the previous screen without converting the quote into an order. |
The totals displayed in this pane relate to the current order you are processing.
Field | Description |
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Calculate Order Totals | Select this to refresh the order totals. |
Order Totals | |
Order value | This indicates the total value of the order, after discounts and including tax. |
Order cost | This indicates the total cost of the order. |
Order profit | This indicates the profit for the order. This is calculated on the total order value. |
Order GP% | This indicates the total gross profit for the order. |
Service charges attached to stock codes are ignored when using this program because you cannot enter miscellaneous or freight lines during quick entry.
Due to the complexity of kit processing, items with a part category of Kit part (Stock Codes) cannot be processed using quick entry.
Quick Entry does not apply any Trade Promotions to the sales orders its creates. You need to use the Requalify Promotions option in the Sales Order Entry to apply promotions.
The Back orders allowed option against the customer (Customers is ignored by the Quick Sales Order Entry program when processing a quote for the customer. It is only applied when you convert the quote into a sales order. Back ordered lines are therefore printed when printing a quote.
Stock is allocated as each stocked line is added to a quote. However, once you have saved a quote, or converted a quote into an order, or started a new quote, then any stock allocations are removed (i.e. Stock allocations are temporary while a quote is in progress).
If you selected to produce a Billing and you have enabled the option: Tax registration number mandatory (Sales Orders Setup) then an entry must exist at the Customer company tax regn no field before you will be allowed to produce an invoice. You must maintain the order and capture the required information at this field.
If you selected to produce a Counter Sale and you enabled the option: Tax registration number mandatory (Sales Orders Setup) then an entry must exist at the Customer company tax regn no field before you will be allowed to convert the quote and produce an invoice.
If the EC Vat system required option is in force and the quote is for a customer is an EC Member State (excluding local actions), then the following must be entered against the order header:
Nature of transaction
Delivery terms
Shipping location
If these are defined against the customer, then these are saved against the order.
If these codes are not defined against the customer, then the codes defined against the company are saved against the order.
If the codes are not define for the customer or company, then a warning is displayed when creating the order and the order must be maintained with a manual entry of the Nature of transaction, Delivery terms and Shipping location against the order.
If the stock item is traceable, serialized or multiple bins are used, then you use the SO Lots, Bins, Serials Allocations program to allocate the lots, bins and serials against the quote line.
Irrespective of whether you selected to apply automatic depletion (Inventory Setup) serials are not automatically depleted and therefore serial numbers must be allocated against the quote line for serialized items.
Delivery Terms and Shipping Location's can only be captured if:
a valid Nationality code has been entered, and EC Vat is in force, or
the option Capture non EC members delivery terms is enabled in the Intrastat Setup program.
The Delivery Terms and Shipping Location defaults defined in Suppliers and Customers take precedence over those defined in the Intrastat Setup program.
To reflect the Delivery Terms and Shipping Location on sales order and purchase order documents, ensure that these fields are enabled in the document format setup programs (only available with Word and SRS document printing).
Delivery terms are maintained using the Intrastat Delivery Terms program.
Shipping locations are maintained using the Shipping Locations program.
Nature of transaction codes are maintained using the Intrastat Transaction Nature program.
Operator access to the following activities within this program can be restricted. You configure this using the Operators program.
Activity | Description | ||||
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SO Print quick quote online | Controls whether an operator can print a document for a Quick Entry quote using the Quick Sales Order Entry program. | ||||
SO Allow pricing changes in Quick Entry |
Controls whether an operator can change the price, the discount, or use one of the last prices paid for stocked items when adding or maintaining a quote using the Quick Sales Order Entry program. This activity does not apply if your Pricing method is set to Manual (Sales Orders Setup). |
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SO Allow override of minimum order validation rule | Controls whether an operator can process a sales order for a customer
when the order value after discount is less than the Minimum order
value defined against the customer (Customers). The minimum order value check is performed in the following programs: Sales Order Entry, Quick Sales Order Entry, Quotations and Quotation Confirmation. This activity also controls whether an operator can change the value of the service charge applied to an order (by the SO Service Charges from Order Entry program) which does not meet the Minimum order value criteria. Refer to Customers - General Details - Minimum order rules for details.
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SO Allow override of 'Invoice Whole Order' rule |
Controls whether an operator can:
This applies in the Sales Order Entry, Quick Sales Order Entry and SO Counter Sales programs. This does not apply to Supply Chain Transfer orders. This activity is disallowed by default. |
Password access to the following functions in this program may be defined in the Password Definition program. When defined, the password must be entered before you can access the function.
Field | Description |
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SO Changing prices in Quick Entry | This password restricts changing sales order prices when adding or maintaining a sales order using the Quick Sales Order Entry program. This does not apply to non-stocked items. |
SO Changing sales order discounts | This password restricts access to changing sales order discounts when adding or maintaining a sales order using the Sales Order Entry or Quick Sales Order Entry program. This does not apply to non-stocked items. |
Inserting Application Help
You would typically follow this procedure to display help for the current program in a customized pane that can be pinned to the program window.
Information includes step-by-step instructions for the various functions available within the program, including a brief overview of what the program does, what setup options are required and how to personalize the program.
Open the program for which you want to insert application help into a customized pane.
This functionality is only available for a program that has panes.
Right-click any form field.
You can also click the triangle menu icon that appears in the title area of a pane.
Select Insert Application Help from the context-sensitive menu.
The application help appears in a pane within your program. You can reposition the pane using the docking stickers or pin it to the program window.
Removing the Application Help pane
If you no longer want to display application help in a pane for your current program, you can simply remove it.
Select the Close icon in the right-hand corner of the application help pane.
Confirm that you want to delete the pane.