The General tab of the System Setup program includes a Diagnostics field from which you can select a number of diagnostic codes. You can use these codes to debug problems you may encounter when using SYSPRO. The list of codes available represents a sampling of possible options. Some are reserved for future use and some may have been created by third-party developers (you will need to contact the developer for information relating to those codes).
Once you select a diagnostic code and save your settings, the IMPACT.INI file is updated accordingly. This is reflected at the IMPCOM=xxx entry within the file, where xxx indicates the diagnostics code.
Code | Description | ||||
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Contact Management | |||||
cmsp80 | This diagnostic can be used to troubleshoot problems
when synchronizing contacts between SYSPRO and Outlook using
the Contact Management to Outlook Sync program. Select this diagnostic, save your changes, exit SYSPRO and rerun the Contact Management to Outlook Sync program. This creates logs in the %temp% folder on the client, with the following structure: CMSSync_OperatorCode_DateTime.txt. |
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Developers | |||||
dev02 | This enables the Diagnostics option Show
Events Window on the SYSPRO ribbon bar. The events window traces all application events that occur in the normal running of SYSPRO. The output of the events window is saved in \settings\operator_dev02_debug.txt on the client machine. This debug file can be sent to SYSPRO for analysis to help troubleshoot problems. |
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e.net Solutions | |||||
enet01 | This creates a enetlog.dat and
enetlog.idx file in the
\Base\Settings folder on the application
server. Each time a business object is executed, this diagnostic code causes the e.net Encorre.dll application extension to write to these files. Typical information written to these files includes:
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enet03 | Reserved for future use. | ||||
enet04 | Reserved for future use. | ||||
enet05 | Reserved for future use. | ||||
enetxx | This outputs a diagnostic log of all XML strings being
parsed or generated (both XmlIn and XmlOut). The files are
generated in the Base\Settings\Diag_xml
folder.
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enetxi | This outputs a diagnostic log of all XML strings parsed
(XmlIn only). The files are generated in the
Base\Settings\Diag_xml folder.
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enetxo | This outputs a diagnostic log of all XML strings
generated (XmlOut only). The files are generated in the
Base\Settings\Diag_xml folder.
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SYSPRO Analytics | |||||
san001 | This initiates Analytics client logging. The server side logging in a live environment is in a sub folder called SYSPROAnalytics in the system temporary folder of the machine on which the SYSPRO Analytics Server components are installed (for example C:\Windows\Temp). The client side logging is written to a SYSPROAnalytics sub folder in the client side temp folder. |
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san002 | This initiates Analytics server logging that is output to a sub folder (SYSPROAnalytics) in the temporary folder of the machine on which the SYSPRO Analytics Server components are installed. | ||||
san003 | This is a combination of san001 and san002. | ||||
san004 | This saves the business object and business layer XML to your temp folder. | ||||
san005 | This is equivalent of enabling san001 through to SAN004. | ||||
SYSPRO Office Integration | |||||
soi001 | This causes the SYSPRO Office Integration
infrastructure to output a log of the process that follows
each time a user makes use of the Office plugins. The file is generated in the user's temp folder and has the naming convention: SOI_OperatorCode DateTime.txt (e.g. SOI_ADMIN 20xx-xx-xx 08-17-24.txt). A new file is created each time a new instance of the SOI addin is created. |
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SQL Servers | |||||
sql01 | This causes various programs that have been optimized
for SQL to output a trace of the SQL statement being issued.
This includes the SQL statements issued by the Report
Writer. Only a trace of the last SQL statement issued is output. The generated file {oper}.sql is created in the \Base\Settings folder (where {oper} indicates the operator code). For example the ADMIN operator would create a file called: \Base\Settings\ADMIN.SQL. |
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sql02 | This causes various programs that have been optimized for SQL to output a trace of the SQL statement being issued. This includes the SQL statements issued by the Report Writer. This accumulates all SQL statements to the log file. The generated file {oper}.SQL is created in the \Base\Settings folder (where {oper} is the operator code). For example the ADMIN operator would have a file called: \Base\Settings\ADMIN.SQL.
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sql03 | Reserved for future use. | ||||
sql04 | Reserved for future use. | ||||
sql05 | Reserved for future use. | ||||
SYSPRO Reporting Services | |||||
srs001 | This causes the SYSPRO Reporting Services
infrastructure to output a log of the process that follows
each time a report is run. It also outputs the
xmlin that was passed to the business
object. The file is generated in the user's temp folder and has the naming convention: SRS_OperatorCode DateTime.txt (e.g. SRS_ADMIN 20xx-xx-xx 08-17-24.txt). A new file is created each time a new instance of SRS is launched. |
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SYSPRO Document Printing Diagnostics | |||||
srsd01 | This initiates server-side logging for all SRS document
printing processes, except archiving. The log file ...\base\settings\{oper}.txt is generated on the application server - where {oper} is the operator code. For example the ADMIN operator would have a file called: ...\base\settings\ADMIN.TXT. |
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srsd02 | This initiates client-side logging for all SRS document
printing processes except archiving. The client side logging is created in the client side temp folder and is called Comp_?_Oper_{oper}_SRSLog.txt where ? is the company code and {oper} is the operator code. |
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srsd03 | This is a combination of SRSD001 and SRSD002 (i.e both server side and client side logging is enabled). | ||||
srsd04 | This initiates SRS Document client side archive logging only. | ||||
srsd05 | This saves SRS Document Archiving business object XML to the temp folder. | ||||
srsd06 | A combination of SRSD04 and SRSD05. | ||||
srsd99 |
This activates the diagnostic tool for SYSPRO Reporting Services. This incorporates all logging from printing and archiving and can drastically affect performance. It is equivalent of having all options SRSD01 through to SRSD06 enabled. The generated file (OperatorName.txt) is output to the \Base\Settings folder of your SYSPRO installation. The file contains an entry referencing a _T*.DAT temp file in your temporary folder as well as the generated XML. The following files are generated in the temporary folder:
Open the *.xml file to see if any errors were generated. |
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System | |||||
sys01 | This creates an ??????.txt file in
the \Base\Settings folder on the
application server (where ??????
indicates the operator code) containing details of all file
transfers between the application server and the client
workstation. This is typically used to identify problems with
self-healing and error messages relating to screen sets and
customization settings. Files transferred include:
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sys02 | This displays a message box before and after each file
transfer that occurs between a client and server. We recommend that you use this option when operators are not using the system as a large volume of message boxes may be invoked. If this code is enabled and you receive an Error 153 message when you log into SYSPRO, it indicates that the message box program itself may not be available on the client workstation. You will need to edit the IMPACT.INI file and remove the sys02 value for the IMPCOM= entry. |
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sys03 | This displays a message box after each file transfer
that occurs between a client and server. If this code is enabled and you receive an Error 153 message when you log into SYSPRO, it indicates that the message box program itself may not be available on the client workstation. You will need to edit the IMPACT.INI file and remove the sys03 value for the IMPCOM= entry. |
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sys04 | Reserved for future use. | ||||
sys05 | Reserved for future use. | ||||
Word printing | If you are requested to send the log files to your support consultant, ensure that you also send the template.dot and template.xml files. These files are saved in the \Base\Template folder on the application server. | ||||
WORD01 | This stops the program from deleting any of the files
created during the print phase:
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WORD02 | This creates a client-side log file
(Comp_?_Oper_??????_WordPlog.txt) in the
\Temp folder on the client workstation
(where ? indicates the company id and
?????? indicates the operator code). This
file traces the client-side program execution. If you are designing a template and this diagnostics code is enabled, then another client-side log file (Comp_?_Oper_??????_WordDlog.txt) is created in the \Temp folder to trace the client-side program execution in design-mode. This can be useful when trying to locate an error during either the print or design phase. |
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WORD03 | This creates a server-side log file (??????.txt) in the \Base\Settings folder on the application server (where ?????? indicates the operator code). This file traces the server-side program execution which can be useful when trying to locate an error during either the design or print phase. | ||||
WORD97 | This does not perform any logging, but attempts to save the normal.dot file (the default Microsoft Word template file). | ||||
WORD98 | This performs the function of WORD97 and WORD99 (i.e. outputs the client and server side logs as well as attempts to save the normal.dot file). | ||||
WORD99 | This combines the functionality of WORD01, WORD02 and WORD03. |