Select this to use the SO Browse on Sales Invoices program to select an invoice from the Reprint file/table against which to process the RMA.

You typically use this option to process an RMA against an invoice which has been consolidated, brought forward or purged.

Select this to use the RMA Browse on Sales Movements program to display a list of sales movements for the customer.

When you select the Change function to maintain a line, the Movements function is only enabled if no invoice number was previously entered for that line.

You typically use this function when the invoice number is not known, but the serial number is available. You can select the appropriate serial number from the listview of the Browse on Serial Numbers program to find the invoice number on which it was sold.

When you use this option to select the required serial number, the Warranty date field is set to the expiry date of the serial number selected.

Select this to view or maintain details of the cross-shipment.

This is only available after you save cross-shipment details for an RMA.

Do not select this if the RMA does not involve an invoice. In this case, the word NONE is displayed at the Invoice number field.

Indicate the invoice number against which to process an RMA.

By attaching the RMA to an invoice, the credit is automatically applied to that invoice. The data for the credit note is read from the invoice reprint file. In addition, all additional text and/or dangerous goods lines on the invoice are pulled through to the credit note.

You can use the Select Sales Invoice option from the Functions menu to select an invoice from the Reprint file/table against which to process the RMA. This enables you to process an RMA against an invoice which has been consolidated, brought forward or purged.

If you enter an existing invoice number, then you can indicate the lines from the original invoiced sales order to include in the return (see SO Sales Order Lines from Reprint).

Enable this to indicate that you do not stock the item in any of your warehouses.

A non-stocked item is one that does not exist in your inventory control system, and is usually a custom-made item on special request.

Indicate the stock item being returned.

If you entered an invoice number in the Invoice field, then the Browse function displays all items which appeared on the entered sales order invoice (SO Sales Order Lines from Reprint) or dispatch invoice (SO Dispatch Order Lines from Reprint).

Note that if the serial or ECC status of an item has changed after an invoice was created, then any invoice lines created prior to the change cannot be selected using SO Sales Order Lines from Reprint or SO Dispatch Order Lines from Reprint program. The message: "The stock code's original ECC status has changed since being invoiced" is displayed when the ECC status has changed. The main reason is that ECC uses a 'dummy' lot (if the item is not lot traceable) which is stored against the original sales order line when invoiced. When crediting, the system needs this dummy entry to update the dummy lot. Such a item must be manually credit through RMA or sales orders.

When browsing on these items for a Kit type kit (Stock Codes) you can indicate the individual kit components to include in the return providing the activity: SO Select individual kit component from invoice for credit is allowed against your operator code. If this activity s disallowed, then you can only select to include the entire kit (i.e. all components of the parent item are automatically included in the credit note). For a kit with a Kit type defined as Sub, the parent is determined independently of the components, so you cannot credit only a component, since you do not have the price. You therefore cannot select a component without first selecting the parent. You have to credit the price of the parent, regardless of which components are selected to credit. Ideally you should credit the whole kit in this case, since the full price will be credited.

	Miscellaneous charges for a sales order invoice (SO Sales Order Lines from Reprint) are ignored by the browse function. This means that Service Charges attached to a stock item are not added to the RMA for inclusion when the credit note is automatically created.

If you did not enter an invoice number, then all stock items currently defined are displayed within the browse.

	You can only enter or issue a kit item if the option: Single level Bill of Materials required is enabled (Sales Orders Setup). The kit item must have at least one component.

If the stock item is on Partial hold (Stock Codes) then a warning message is displayed, but can continue to process the line. If the stock item is on Full hold, then you cannot process the line. If the stock item is Obsolete, then a warning message is displayed and you can select an alternate stock item or accept the stock item entered.

This indicates the product class of the item.

For stocked items this defaults to the product class allocated to the stock code and cannot be changed.

For a cross shipment, this quantity cannot be less than the remaining quantity on the existing cross shipment sales order for the RMA.

See Activity considerations in Notes and warnings.

Indicate the date on which the warranty expires.

If the line is for a serialized item that has an expiry date, then you can use the Select Serial option from the Functions menu to automatically enter the expiry date of the selected serial in this field. Alternatively, you can manually enter a warranty date.

If the item is still within the warranty period, then the RMA type used is: Defective in warranty.

Indicate the date by which the goods should be returned.

This field is validated only if you made an entry at the option: Max days allowed for returned product (Return Merchandise Authorization Setup) and the RMA is for a cross-shipment that exceeds the number of days allowed.

This is displayed for information purposes.

Serial and lot numbers are recorded at the time of performing an RMA Issue and are allocated at the time of performing the RMA receipt.

If the invoice number was not entered at the time of adding the RMA, then the serial number and lot number fields can be used to locate the invoice number of the item being returned.

If the RMA is linked to an invoice, then the lot number from the invoice is displayed automatically when you add a line. If the original line quantity was issued from multiple lots, then you have to manually select the lot required.

Enter the revision level for ECC controlled items.

This function is only enabled if:

Revision is the default wording for this function, but is replaced by whatever wording you defined against these user defined fields (Bill of Materials Setup).

Enter the release level for ECC controlled items.

This function is only enabled if:

Release is the default wording for this function, but is replaced by whatever wording you defined against these user defined fields (Bill of Materials Setup).

You use the RMA Cross Shipment program to enter the cross shipment details.

You can only access this field if you enabled the option: Create sales order (Return Merchandise Authorization Setup).

You can only process a cross shipment for a kit item if you selected the setup option: Single level Bill of Materials required (Sales Orders Setup).

Entry at this field is mandatory if you enabled the option: Problem code mandatory (Return Merchandise Authorization Setup).