SYSPRO 8 Point of Sale Utility Service

Exploring

This service is installed on client machines and is used for device-based printing, as well as integration to external devices (e.g. signature pads and card payment integration pads).

Its purpose is to provide the client machine's details (i.e., IP address and computer name) to SYSPRO Point of Sale during transaction processing.

This service is used by:

  • SYSPRO Point of Sale

  • The default location for this service is:

    Program Files (x86) > SYSPRO > SYSPRO 8 Point of Sale Utility Service

Topics

Installing SYSPRO Point of Sale

Starting

  • This service is only installed on client machines (at each SYSPRO Point of Sale branch) that run SYSPRO Point of Sale on the Microsoft Silverlight platform.

  • You install this service using the SYSPRO Point of Sale autorun, available to download from the SYSPRO Installer Application.

    During the installation you will be required to configure settings for the service.

  • If you previously installed SYSPRO Point of Sale without specifying the SYSPRO 8 Point of Sale Utility Service port number, then (once you have installed this service) you must manually configure the <SysproPosClientSideServiceUrl> entry within the SystemConfig.xml file of SYSPRO Point of Sale.

    For example:

    If you are using port number 30210:

    <SysproPosClientSideServiceUrl>http://localhost:30210</SysproPosClientSideServiceUrl>

    The SYSPRO 8 Point of Sale Utility Service runs on the client machine and Microsoft Silverlight sends requests to the client machine's Utility service from the client machine. Therefore, the <SysproPosClientSideServiceUrl> needs to point to a “localhost” address to ensure that its local to each client machine running the SYSPRO 8 Point of Sale Utility Service.

Solving

You can debug this service by editing the associated config file in elevated mode (i.e. with administrator privileges).

The SYSPROPOSUtilityService.exe.config file is located in the folder to which you installed the service.

You can view monitoring and troubleshooting messages about this service using the Event Viewer function in Windows:

(Control Panel > System and Security Administrative Tools > Event Viewer > Applications and Service Logs)

You can start, stop, restart and configure this service using the Services function in Windows:

(Control Panel > System and Security Administrative Tools > Services)

This service is installed on client machines and is used for device-based printing, as well as integration to external devices (e.g. signature pads and card payment integration pads).

Its purpose is to provide the client machine's details (i.e., IP address and computer name) to SYSPRO Point of Sale during transaction processing.

Proceed as follows to install this service using the SYSPRO Point of Sale autorun.exe wizard:

From the Welcome to the Installation Wizard for SYSPRO 8 Point of Sale Utility Service window, select Next to continue.

From the License Agreement window, accept the terms of the agreement.

From the Services Configuration window, indicate the communication port to be used for the SYSPRO 8 Point of Sale Utility Service.

This port number must match the port defined during the install of the SYSPRO 8 Point of Sale Services.

Select Next to continue.

From the Destination Folder window, indicate the install location for the service or accept the default provided.

Select Next to continue.

From the Ready to Install the Program window, select the Install function to begin the installation.

Use the Back function if you want to review or change any of your installation settings.

Once the installation completes, the Installation Wizard Completed window is displayed.

Select Finish to exit the wizard.

Referencing

You should only update this file for temporary debugging purposes (i.e. not as a method to update values for the service).

Any temporary changes made to the configuration files are reset to their original installation values when this application is next updated. Because these temporary changes are not carried forward, forgetting that you made them could hamper troubleshooting efforts if unexpected issues arise.

Application settings Description
WebApiUrl http://localhost:10281/