Non Conformance Process Per Standard

This program lets you apply a default process against an NCR standard.

Exploring

This program is accessed from the Program List of the SYSPRO menu:

  • Program List > Quality Management > Non Conformance Reporting > Setup

The non-conformance process is a systematic procedure used by organizations to identify, document, analyze, and resolve deviations from established standards, specifications, or regulations.

This process typically involves several steps, including the initial detection of a non-conformance, the creation of a non-conformance report, root cause analysis, implementation of corrective and preventive actions, and verification of effectiveness. The goal of the non-conformance process is to ensure that issues are addressed promptly, preventing recurrence and promoting continuous improvement in quality and compliance.

A non-conformance standard refers to the established criteria or benchmarks that define acceptable performance, quality, or compliance for products, services, or processes. When these standards are not met, it results in a non-conformance. The standard serves as a reference point for evaluating deviations and determining the necessary corrective or preventive actions to ensure alignment with industry regulations or internal requirements.

A non-conformance report (NCR) is created when a transaction deviates from the non-conformance standard.

Starting

  • The Quality Management module must be installed.

You can restrict access to the eSignature transactions within a program at operator, group, role or company level (configured using the Electronic Signature Configuration Setup program).

Electronic Signatures provide security access, transaction logging and event triggering that gives you greater control over your system changes.

Controls access to the creation of a new process per standard in the Non Conformance Process Per Standard program.

Controls access when deleting a process per standard in the Non Conformance Process Per Standard program.

You can restrict operator access to programs by assigning them to groups and applying access control against the group (configured using the Operator Groups program).

You can restrict operator access to programs by assigning them to roles and applying access control against the role (configured using the Role Management program).

The following configuration options in SYSPRO may affect processing within this program or feature, including whether certain fields and options are accessible.

To use this feature, the following setup option(s) must be enabled:

Setup Options > Keys > Manufacturing

  • Next NCR number

  • Suppress leading zeros

  • Presentation length

Solving

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Using

  1. Define the non conformance types using the Non Conformance Type program.

  2. Define the process that will be followed once a non-conformance is raised using the Non Conformance Process program.

  3. Define the severity levels that will apply to the non conformance using the Non Conformance Severity Level program.

  4. Use the Non Conformance Department program to define the departments that will own, address and resolve the non conformance issue, and to add both the default and any other necessary stakeholders for each department.

  5. Define the non conformance standard using the Non Conformance Standard program by linking the type, severity level and departments to the standard.

  6. Link the process to the standard using the Non Conformance Process Per Standard program

  7. Link the corrective and preventative actions to the standard using the Non Conformance Standard Actions program.

  8. Define the cause categories into which the non conformance incidents can be grouped using the Non Conformance Cause Category program.

Referencing

This lets you select an existing non conformance standard.

This lets you capture a new data record.

This saves the details you entered or changed.

This deletes the highlighted data record.

Non conformance processes against the standards are saved in the SqmStanProcess table.

Field Description

Process

This lets you select the process that applies to the non conformance standard.

Tis process is copied to the non conformance reports that will be created when a deviation occurs against the NCR standard.

Description

This indicates the description of the selected NCR process.