Non Conformance Standard Actions

This program lets you define the actions that will be applied to a non-conformance report that is created when a deviation occurs from a non-conformance standard.

Exploring

Things you can do in this program include:

  • Link actions to a non conformance standard.

  • Link a responsible stakeholder to the action.

This program is accessed from the Program List of the SYSPRO menu:

  • Program List > Quality Management > Non Conformance Reporting > Setup

Corrective action forms part of the NCR and CAPA (Non-conformance reporting and Corrective actions / Preventative actions) functionality.

It refers to the methodology used to eliminate the root cause of a non-conformance and prevent it from happening again. It involves identifying the issue, analyzing its underlying cause, and implementing changes to processes, materials, or practices.

The non-conformance process is a systematic procedure used by organizations to identify, document, analyze, and resolve deviations from established standards, specifications, or regulations.

This process typically involves several steps, including the initial detection of a non-conformance, the creation of a non-conformance report, root cause analysis, implementation of corrective and preventive actions, and verification of effectiveness. The goal of the non-conformance process is to ensure that issues are addressed promptly, preventing recurrence and promoting continuous improvement in quality and compliance.

A non-conformance standard refers to the established criteria or benchmarks that define acceptable performance, quality, or compliance for products, services, or processes. When these standards are not met, it results in a non-conformance. The standard serves as a reference point for evaluating deviations and determining the necessary corrective or preventive actions to ensure alignment with industry regulations or internal requirements.

A non-conformance report (NCR) is created when a transaction deviates from the non-conformance standard.

Preventative action forms part of the NCR and CAPA (Non-conformance reporting and Corrective actions / Preventative actions) functionality.

It refers to the methodology used to implement proactive measures taken to eliminate potential causes of non-conformances before they occur. It involves identifying risks, analyzing potential issues, and implementing changes to processes or systems to prevent future problems. The goal is to avoid non-conformances by addressing vulnerabilities and improving overall quality and compliance ahead of time.

Starting

  • The Quality Management module must be installed.

You can restrict access to the eSignature transactions within a program at operator, group, role or company level (configured using the Electronic Signature Configuration Setup program).

Electronic Signatures provide security access, transaction logging and event triggering that gives you greater control over your system changes.

Controls access to the adding of a new action in the Non Conformance Standard Actions program.

Controls access when maintaining an action in the Non Conformance Standard Actions program.

Controls access when deleting an action in the Non Conformance Standard Actions program.

You can restrict operator access to programs by assigning them to groups and applying access control against the group (configured using the Operator Groups program).

You can restrict operator access to programs by assigning them to roles and applying access control against the role (configured using the Role Management program).

The following configuration options in SYSPRO may affect processing within this program or feature, including whether certain fields and options are accessible.

To use this feature, the following setup option(s) must be enabled:

Setup Options > Keys > Manufacturing

  • Next NCR number

  • Suppress leading zeros

  • Presentation length

Solving

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Using

  • Columns in a listview are sometimes hidden by default. You can reinstate them using the Field Chooser option from the context-sensitive menu (displayed by right-clicking a header column header in the listview). Select and drag the required column to a position in the listview header.

  • Press Ctrl+F1 within a listview or form to view a complete list of functions available.

  1. Define the non conformance types using the Non Conformance Type program.

  2. Define the process that will be followed once a non-conformance is raised using the Non Conformance Process program.

  3. Define the severity levels that will apply to the non conformance using the Non Conformance Severity Level program.

  4. Use the Non Conformance Department program to define the departments that will own, address and resolve the non conformance issue, and to add both the default and any other necessary stakeholders for each department.

  5. Define the non conformance standard using the Non Conformance Standard program by linking the type, severity level and departments to the standard.

  6. Link the process to the standard using the Non Conformance Process Per Standard program

  7. Link the corrective and preventative actions to the standard using the Non Conformance Standard Actions program.

  8. Define the cause categories into which the non conformance incidents can be grouped using the Non Conformance Cause Category program.

Referencing

This lets you select an existing non conformance standard.

This lets you add and maintain investigative actions against the non conformance standard.

This lets you add and maintain close out actions against the non conformance standard.

This lets you add and maintain corrective actions against the non conformance standard.

This lets you add and maintain preventative actions against the non conformance standard.

This lets you capture a new data record.

This saves the details you entered or changed.

This deletes the highlighted data record.

This lets you re-sequence the actions saved against the non conformance standard.

Non conformance standard actions are saved in the SqmNcPlan table.

Field Description

Action number

This indicates the number according to which the actions are added and listed.

Action

This lets you enter a description for the action.

Responsible stakeholder

This lets you select the responsible stakeholder using the Stakeholders program.

This saves the details you entered or changed.

Field Description

Action Area

This indicates in which area the actions falls:

  • CL - Close out

  • IN - Investigate

  • CA - Corrective action

  • PA - Preventative action

Current action number

This indicates the current sequence number for the action.

Action

This indicates a description of the action.

New action number

This lets you enter the new sequence number for the action. The actions will be re-sequenced according the numbers added in this column.