Non Conformance Process

This program lets you attach or link a method to the NCR to document in which business process the non-conformance occurred. This is done for reporting purposes to identify trends.

Exploring

This program is accessed from the Program List of the SYSPRO menu:

  • Program List > Quality Management > Non Conformance Reporting > Setup

The non-conformance process is a systematic procedure used by organizations to identify, document, analyze, and resolve deviations from established standards, specifications, or regulations.

This process typically involves several steps, including the initial detection of a non-conformance, the creation of a non-conformance report, root cause analysis, implementation of corrective and preventive actions, and verification of effectiveness. The goal of the non-conformance process is to ensure that issues are addressed promptly, preventing recurrence and promoting continuous improvement in quality and compliance.

Starting

  • The Quality Management module must be installed.

You can restrict access to the eSignature transactions within a program at operator, group, role or company level (configured using the Electronic Signature Configuration Setup program).

Electronic Signatures provide security access, transaction logging and event triggering that gives you greater control over your system changes.

Controls access to the creation of a new NCR process in the Non Conformance Process program.

Controls access when maintaining a process in the Non Conformance Process program.

Controls access when deleting a process in the Non Conformance Process program.

You can restrict operator access to programs by assigning them to groups and applying access control against the group (configured using the Operator Groups program).

You can restrict operator access to programs by assigning them to roles and applying access control against the role (configured using the Role Management program).

The following configuration options in SYSPRO may affect processing within this program or feature, including whether certain fields and options are accessible.

To use this feature, the following setup option(s) must be enabled:

Setup Options > Keys > Manufacturing

  • Next NCR number

  • Suppress leading zeros

  • Presentation length

Solving

Why don't you drop us a line with some useful information we can add here?

* product-authoring@syspro.com

Using

  • A document can only be added to an existing non conformance process, i.e. you must save a newly created process first before attaching a document.

  1. Define the non conformance types using the Non Conformance Type program.

  2. Define the process that will be followed once a non-conformance is raised using the Non Conformance Process program.

  3. Define the severity levels that will apply to the non conformance using the Non Conformance Severity Level program.

  4. Use the Non Conformance Department program to define the departments that will own, address and resolve the non conformance issue, and to add both the default and any other necessary stakeholders for each department.

  5. Define the non conformance standard using the Non Conformance Standard program by linking the type, severity level and departments to the standard.

  6. Link the process to the standard using the Non Conformance Process Per Standard program

  7. Link the corrective and preventative actions to the standard using the Non Conformance Standard Actions program.

  8. Define the cause categories into which the non conformance incidents can be grouped using the Non Conformance Cause Category program.

Referencing

This lets you capture a new data record.

This saves the details you entered or changed.

This deletes the highlighted data record.

This lets you enter a new or select an existing non conformance process code.

This lets you attach a document to the NCR process, as well as detach or view an attached document.

The document attached here can be viewed when selecting the View document hyperlink at the Process document field within the Non Conformance Report Maintenance program.

A document can only be added to an existing non conformance process, i.e. you must save a newly created process first before attaching a document.

Non conformance processes are saved in the SqmProcess table.

Field Description

Process

This indicates the unique code for the NCR process.

Description

This lets you enter a description for the NCR process.