Service Structure Maintenance

This program lets you manage operations and components for each service type.

Exploring

Terminology

Starting

Configuring

The following configuration options in SYSPRO may affect processing within this program or feature, including whether certain fields and options are accessible.

Setup Options

The Setup Options program lets you configure how SYSPRO behaves across all modules. These settings can affect processing within this program.

Solving

FAQs

How can I add a subcontract operation when creating a service structure?

Launch the Service Structure Maintenance program.
Select the equipment code and maintenance service type for which you want to add a subcontract operation.

The relating information is displayed in the Maintenance Information pane.
Select Add on the toolbar of the Operations pane.

The Internal Operation window is displayed by default.
Click on the Operation type field and select Subcontract.

The window title will change to Subcontract Operation and the fields to add a subcontract operation are displayed.
Enter the required information and click on Save.

Using

Process

Planned Maintenance

Configure Planned Maintenance Structure

Once the Maintenance Engineer receives a new asset's details, the data to support the maintenance requirements need to be captured:
1. Equipment Type:
  
  Define the types of equipment used within the business and the standard service structures for these equipments types using the Equipment Type Maintenance program.
  
  This enables you to group different Equipment Codes and optionally set a default service structure per group.
2. Equipment Code:
  
  Define the equipment codes to uniquely identify each asset or piece of equipment and link it to a machine, capex project or ledger code using the Equipment Code Maintenance program.
  
  The equipment code is ultimately the master record against which all maintenance activities will be carried out.
3. Service Type:
  
  Define the types of services that are required for every equipment type using the Service Type Maintenance program.
  
  This enables you to supports different service scenarios.
  
  For example:
  
  15 000km service vs. 30 000km service.
4. Service Structure:
  
  Configure the material and operational requirements for every asset and service type combination using the Service Structure Maintenance program.
Create & Share Planned Maintenance Schedule

Next, the Maintenance Planner will create the maintenance schedule, which is generated by combining the equipment code and service type. This can be set either manually or automatically using forward scheduling options.

Currently, only date-driven scheduling (not run-rate) is supported. For assets requiring service based on run-rate, estimate run times and schedule service dates accordingly.
1. Forward schedule maintenance jobs:
  
  Create the maintenance schedule for each piece of equipment or asset using the Planned Maintenance Job Schedule Query program.
2. Communicate the schedule:
  
  Share the maintenance schedule with engineers and production teams using the EAM List of Scheduled Jobs report.
Prepare for Upcoming Maintenance

Once the asset is loaded and its maintenance schedule planned, the maintenance engineer can then review upcoming jobs and their service needs in advance.
1. Use the Planned Maintenance Job Schedule Query program to assess the service requirements upfront in preparation for upcoming maintenance tasks.
  
  You can also review job operations and related narrations, which can serve as service instructions.
Review Material Availability

Next, the parts requirements need to be reviewed, to ensure necessary spares are available for the upcoming maintenance jobs.
1. Review availability of materials required for the planned maintenance using the Maintenance Job Parts Review program.
Issue Material & Labor

The maintenance is then performed as scheduled, with the maintenance engineer issuing spares and labor to the maintenance job as needed.
1. Issue material and labor to the planned maintenance job using the Maintenance Job Issues program.
Based on inventory management practices implemented, the materials can either be requested from inventory (which are then issued to the job) or as they are used.

To support both scenarios, spares can be issued either as a kit or specific issue.

If a kit is issued, unused spares may be returned, and the inventory team will return them to stock (i.e. negative issue).
Close Maintenance Job
1. Once the service / maintenance job has been completed, the maintenance engineer must then close the job using the Maintenance Job Closure program.

Referencing

Preferences

Field	Description
Parts and Spares
Default to automatic sequencing	Select this to use the default sequencing for the components added to the operation. If you don't select this option, then you can manually define the sequence number for each component in relation to the parent stock code. The default sequence number is defined at the Default sequence number setup option (Setup Options > Preferences > Manufacturing > Enterprise Asset Management).
Gap to use for automatic sequence number	Enter the number you want to add to the starting component sequence and each subsequent component sequence number (i.e. this number determines the gap in automatic sequence numbers). This is set to 01 by default, but can be changed.

Field

Description

Parts and Spares

Default to automatic sequencing

Select this to use the default sequencing for the components added to the operation.

If you don't select this option, then you can manually define the sequence number for each component in relation to the parent stock code.

The default sequence number is defined at the Default sequence number setup option (Setup Options > Preferences > Manufacturing > Enterprise Asset Management).

Gap to use for automatic sequence number

Enter the number you want to add to the starting component sequence and each subsequent component sequence number (i.e. this number determines the gap in automatic sequence numbers).

This is set to 01 by default, but can be changed.

Maintenance Information

Field	Description
Equipment description	This indicates the description of the equipment selected at the Equipment Code field.
Service type description	This indicates the description of the service type selected at the Maintenance service type field.
Equipment type	This indicates the equipment type, which is only relevant if the equipment is not a machine (i.e. Other Asset is displayed at the Type of asset field).
Type of asset	This indicates the type of asset, which is either Machine or Other Asset.
Machines	This section is only be populated if the equipment code is linked to a machine within the Equipment Code Maintenance program.
Machine	This indicates the machine that is linked to the equipment code.
Time unit of measure	This indicates the time unit of measure for the machine.
Standard time per month	This indicates the standard time the machine is used per month.
Work center	This indicates the work center where the machine is located.
WIP branch	This indicates the WIP branch defined against the work center or against the job (if no WIP branch is defined against the work center).
Shift id	This indicates the shift code for the shift pattern that is linked to the work center.
Production line	This indicates the production line where the machine is located.

Operations

Field	Description
Edit	This lets you select and maintain the line of data. Select the Edit hyperlink to view a list of menu items that let you add, insert, move, or delete operations, as well as view operation narrations.
Operation	This indicates the operation number.
Work center	This indicates the work center where the maintenance is performed.
Rate indicator	This indicates the work center rate.
Operation type	This indicates whether the operation is internal or subcontracted.
Setup time	This lets you indicate the time required to get a machine, process, or work center ready for use. No usable items are produced during the setup period and the setup time forms part of the operation elapsed time.
Run time	This lets you indicate the time it takes to maintain one unit during full speed production. The run time forms part of the elapsed time.
Wait time	This lets you indicate the time interval between the completion of the current operation and the moment when the product is ready to be transferred to the next work center. The wait time forms part of elapsed time and is not included in the calculation of capacity required or in the costing calculations.
Milestone	This indicates a milestone operation, which enables you to post labor to key operations and update all prior operations with labor postings. Subcontract operations are always marked as milestone operations.
Block quantity	This indicates the quantity of the item that can be manufactured in the time entered in the Time taken field.
Capacity required	This indicates the capacity required for the operation. You can only access this field if you selected to override the calculated capacity.
Elapsed time	This indicates the elapsed time of the operation.
Inspection	This indicates the level of inspection required for the operation. None Select this if no inspection is required. Full Select this to inspect every sample, irrespective whether the previous sample tests have caused the inspection test to pass or fail. Sample Select this to inspect the sample basis specified for the inspection test, which in turn determines the number of items that must be tested.
Machine	This indicates the default machine for the operation during labor postings.
Maximum productive units	This indicates the maximum number of productive units available in the work center that can be used for the operation. This value is used in the calculation of capacity required and elapsed time.
Maximum operators	This indicates the maximum number of operators permitted to process the operation. This may not exceed the number of operators assigned to the work center.
Minor setup	This field is used for documentation purposes and is printed on the Dispatch List report. This setup time can't exceed the set-up time for the operation.
Minor setup code	This indicates the setup code that is printed on the Dispatch List report.
Movement time	This indicates the time required for the operation to move between work centers.
Number of pieces	This indicates the number of pieces involved in the operation.
Offsite days	This indicates the number of days that the component is off site. This is added to any dock-to-stock days to determine the elapsed time.
Queue	This indicates the queue date for the operation.
Reason for change	This indicates the reason for change of the operation. This element is only available when updating an operation.
Startup quantity	This indicates the quantity of product manufactured during the start up period. This is deducted from the actual quantity to be manufactured when the run time is calculated.
Startup time	This indicates the time taken to bring the specific machine, line or work center up to full production speed while producing usable product. It forms part of the operation elapsed time.
Subcontract PO stock code	This indicates the notation that will be entered under the stock code when a purchase order is generated.
Subcontract buyer	This indicates the buyer for this operation.
Subcontract dock to stock	This indicates the number of days required for the inspection of the item. This is added to the offsite time to establish the elapsed time of the operation. The due date of the purchase order is set as the due date of the operation less the dock to stock time.
Subcontract lead time	This indicates the date on which a purchase order should be raised to reserve capacity at the subcontractor.
Subcontract planner	This indicates the planner for this operation.
Subcontract quantity per	This field is used for documentary purposes only and enables you to indicate the quantity of the purchased service required.
Subcontract supplier	This indicates the preferred supplier of the service and defaults to the supplier assigned to work center.
Subcontract unit value	This indicates the subcontract value of the operation.
Teardown time	This lets you indicate the time taken to close the specific machine, line or work center used in the operation after production is complete. The teardown time forms part of the elapsed time and typically, no usable items are produced during the teardown period.
Time taken	This indicates the time taken to ready a specific machine, process, or work center for use. No usable items are produced during the setup period and this forms part of the operation elapsed time.
Tool set consumption	This indicates the tool set consumption for the operation. This can be printed on your factory documentation.
Tol set number	This indicates the tool set number for the operation, which can be printed on your factory documentation.
Tool set quantity	This indicates the tool set quantity for the operation. The entry made here can't exceed the quantity assigned to the tool set. This can be printed on your factory documentation.

Internal Operation

Field	Description
Operation	This indicates the operation number that is incremented automatically.
Work center	This indicates the work center where the maintenance is performed.
WIP branch	This indicates the WIP branch defined against the work center or against the job (if no WIP branch is defined against the work center).
Supplier	This indicates the preferred supplier of the service and defaults to the supplier assigned to work center.
Setup time	This lets you indicate the time required to get a machine, process, or work center ready for use. No usable items are produced during the setup period and the setup time forms part of the operation elapsed time.
Run time	This lets you indicate the time it takes to maintain one unit during full speed production.The run time forms part of the elapsed time.
Wait time	This lets you indicate the amount of time between the end of the current operation and the availability of the product to be moved to the next work center. The wait time forms part of elapsed time and is not included in the calculation of capacity required or in the costing calculations.
Milestone	Select this if the operation is a milestone operation. When this is selected, you can post labor to key operations and update all prior operations with labor postings.
Block quantity	This indicates the quantity of the item that can be manufactured in the time entered in the Time taken field.
Capacity required	This lets you indicate the capacity required for the operation.
Elapsed time	This lets you indicate whether the elapsed time of the operation must be dynamically calculated, or manually entered as a fixed number of days.
Inspection	This indicates the level of inspection required for the operation. None Select this if no inspection is required. Full Select this to inspect every sample, irrespective whether the previous sample tests have caused the inspection test to pass or fail. Sample Select this to inspect the sample basis specified for the inspection test, which in turn determines the number of items that must be tested.
Machine	This indicates the default machine for the operation during labor postings.
Maximum productive units	This lets you indicate the maximum number of productive units available in the work center that can be used on the operation. This value is used in the calculation of capacity required and elapsed time.
Maximum operators	This lets you indicate the maximum number of operators permitted to process the operation. The maximum number of operators may not exceed the number of operators assigned to the work center.
Minor setup code	This code is used for documentation purposes and displayed within the in the Dispatch List program in the Work in Progress and Requirements Planning modules.
Minor setup time	This value is used for documentation purposes and displayed within the in the Dispatch List program in the Work in Progress and Requirements Planning modules. This value can't exceed the set-up time for the operation.
Movement time	This lets you indicate the time required for the operation to move between work centers.
Number of pieces	This indicates the number of pieces involved in the operation.
Offsite days	This indicates the number of days that the component is off site. This is added to any dock-to-stock days to determine the elapsed time.
Queue
Reason for change	This indicates the reason for change of the operation. This element is only available when updating an operation.
Startup quantity	This indicates the quantity of product manufactured during the start up period. This is deducted from the actual quantity to be manufactured when the run time is calculated.
Startup time	This indicates the time taken to bring the specific machine, line or work center up to full production speed while producing usable product. It forms part of the operation elapsed time.
Subcontract PO stock code	This indicates the notation that will be entered under the stock code when a purchase order is generated.
Subcontract buyer	This indicates the buyer for this operation.
Subcontract dock to stock	This indicates the number of days required for the inspection of the item. This is added to the offsite time to establish the elapsed time of the operation. The due date of the purchase order is set as the due date of the operation less the dock to stock time.
Subcontract lead time	This indicates the date on which a purchase order should be raised to reserve capacity at the subcontractor.
Subcontract planner	This indicates the planner for this operation.
Subcontract quantity per	This field is used for documentary purposes only and enables you to indicate the quantity of the purchased service required.
Subcontract supplier	This indicates the preferred supplier of the service and defaults to the supplier assigned to work center.
Subcontract unit value	This indicates the subcontract value of the operation.
Teardown time	This lets you indicate the time taken to close the specific machine, line or work center used in the operation after production is complete. The teardown time forms part of the elapsed time and typically, no usable items are produced during the teardown period.
Time taken	This indicates the time taken to ready a specific machine, process, or work center for use. No usable items are produced during the setup period and this forms part of the operation elapsed time.
Tool set consumption	This indicates the tool set consumption for the operation. This can be printed on your factory documentation.
Tool set number	This indicates the tool set number for the operation, which can be printed on your factory documentation.
Tool set quantity	indicate the tool set quantity for the operation. The entry made here cannot exceed the quantity assigned to the tool set. This can be printed on your factory documentation.
Narrations
Narration selection	Specific narration This lets you add a specific narration. The specific narration will take precedent over the narration code. Narration code This lets you select a specific narration code at the Narration code field.
Narration code	This indicates a standard narration code.
Narration	Select the Edit hyperlink to add comments for the internal operation using the Notepad program.

Subcontract Operation

Field	Description
Operation	This indicates the operation number that is incremented automatically.
Work center	This indicates the work center where the maintenance is performed.
WIP branch	This indicates the WIP branch defined against the work center or against the job (if no WIP branch is defined against the work center).
Supplier	This indicates the preferred supplier of the service and defaults to the supplier assigned to work center.
Time required in days
Lead time	This indicates the date on which a purchase order should be raised to reserve capacity at the subcontractor.
Offsite time	This indicates the time that the component is off site. This is added to any dock-to-stock days to determine the elapsed time.
Dock to stock	This indicates the number of days required for the inspection of the item. This is added to the offsite time to establish the elapsed time of the operation. The due date of the purchase order is set as the due date of the operation less the dock to stock time.
Movement time	This indicates the time required for the operation to move between work centers.
Purchase order stock code	This indicates the notation that will be entered under the stock code when a purchase order is generated.
Quantity per	This field is used for documentary purposes only and enables you to indicate the quantity of the purchased service required.
Unit of measure	This indicates the unit of measure of the item produced during the operation.
Unit value	This indicates the value of the operation.
Planner	This indicates the planner for this operation.
Buyer	This indicates the buyer for this operation.
Tool set number	This indicates the tool set number for the operation, which can be printed on your factory documentation.
Number of pieces	This indicates the number of pieces involved in the operation.
Inspection	This indicates the level of inspection required for the operation. None Select this if no inspection is required. Full Select this to inspect every sample, irrespective whether the previous sample tests have caused the inspection test to pass or fail. Sample Select this to inspect the sample basis specified for the inspection test, which in turn determines the number of items that must be tested.
Reason for change	This indicates the reason for change of the operation. This element is only available when updating an operation.
Narrations
Narration selection	Specific narration This lets you add a specific narration. The specific narration will take precedent over the narration code. Narration code This lets you select a specific narration code at the Narration code field.
Narration code	This indicates a standard narration code.
Narration	Select the Edit hyperlink to add comments for the subcontract operation using the Notepad program.

Parts and Spares

Field	Description
Sequence	This indicates the sequence in which the components will be used for the servicing of the machine or equipment.
Component	This indicates the stock code of the component.
Description	This indicates the description of the stock code.
Offset	This indicates whether the offset is defined by operation or in days.
Operation	This starts at 0 for offset days, i.e. if you have selected Offset Days at the Offset field. This starts at 1 for operations, i.e. if you have selected Operation at the Offset If you enter a different operation, the operation number must exist as it will be validated.
Entered quantity per	This field is used for documentary purposes only and enables you to indicate the quantity of the purchased service required.
Warehouse	This indicates the warehouse where the component is located.

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