Browse on Complaint Groups

This program lets you browse customer complaint groups.

Exploring

Where it fits in?

Things you can do in this program include:

View complaint group detail.
Filter/print a list of customer complaint groups.

Navigation

This program is accessed from the Program List of the SYSPRO menu:

Program List > Quality Management > Customer Complaints > Browses

Terminology

Customer complaint

This is where a consumer expresses dissatisfaction with a supplier's goods or service, typically as a result of defective products or poor service. While this can be viewed as negative sentiment, it also affords a supplier an opportunity to improve their business processes by re-evaluating their quality and service delivery.

Complaint administrator

This is typically a SYSPRO administrator who receives and evaluates customer complaints and assigns a severity level in order to calculate the due date of resolving a complaint.

Complaint owner

The complaint owner assigns a complaint to a complaint user for resolution. The complaint owner can also resolve and close a complaint, if requested to do so by the complaint user.

Complaint user

This is typically a SYSPRO operator who investigates and is responsible for resolving and closing a complaint.

Related Information

Topics

Customer Complaints

Starting

Security

Groups

You can restrict operator access to programs by assigning them to groups and applying access control against the group (configured using the Operator Groups program).

Restrictions and Limits

You can't maintain information displayed in this listview if Browse only access is defined against the program, but access to the corresponding maintenance program is not allowed (Operator Groups).

Solving

Why don't you drop us a line with some useful information we can add here?

* product-authoring@syspro.com

Using

Hints and Tips

You can toggle the display of browse-type programs in the Program List by right-clicking anywhere in that pane and ticking/unticking the Include Category 'Browses' option.
Columns in a listview are sometimes hidden by default. You can reinstate them using the Field Chooser option from the context-sensitive menu (displayed by right-clicking a header column header in the listview). Select and drag the required column to a position in the listview header.
Press Ctrl+F1 within a listview or form to view a complete list of functions available.

Referencing

Menu and Toolbar

Exit

This exits the program.

Add

This lets you capture a new data record.

Change

This lets you change details for the currently highlighted record.

Delete

This deletes the highlighted data record.

Confirm Deletions

This prompts you for confirmation before you can delete a data record.

This outputs the data to a printer destination of your choice.

Export to Excel

This exports the data to Microsoft Excel.

Complaint Groups

Field	Description
Group Id	This indicates the unique identifier of the customer complaint group.
Group name	This indicates the name of the customer complaint group.
Group description	This displays the description of the customer complaint group.
Owner	This indicates the owner of the customer complaint group. This person is also the complaint owner, who receives escalation emails of complaints assigned to this group.
Group owner branch	This indicates the branch where the group owner is located.

* product-authoring@syspro.com