Browse on Complaint Groups
This program lets you browse customer complaint groups.
Exploring
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Things you can do in this program include:
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View complaint group detail.
- Filter/print a list of customer complaint groups.
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This program is accessed from the Program List of the SYSPRO menu:
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Program List > Quality Management > Customer Complaints > Browses
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This is where a consumer expresses dissatisfaction with a supplier's goods or service, typically as a result of defective products or poor service. While this can be viewed as negative sentiment, it also affords a supplier an opportunity to improve their business processes by re-evaluating their quality and service delivery.
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This is typically a SYSPRO administrator who receives and evaluates customer complaints and assigns a severity level in order to calculate the due date of resolving a complaint.
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The complaint owner assigns a complaint to a complaint user for resolution. The complaint owner can also resolve and close a complaint, if requested to do so by the complaint user.
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This is typically a SYSPRO operator who investigates and is responsible for resolving and closing a complaint.
Starting
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You can restrict operator access to programs by assigning them to groups and applying access control against the group (configured using the Operator Groups program).
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You can't maintain information displayed in this listview if Browse only access is defined against the program, but access to the corresponding maintenance program is not allowed (Operator Groups).
Solving
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Why don't you drop us a line with some useful information we can add here?
Using
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You can toggle the display of browse-type programs in the Program List by right-clicking anywhere in that pane and ticking/unticking the Include Category 'Browses' option.
- Columns in a listview are sometimes hidden by default. You can reinstate them using the Field Chooser option from the context-sensitive menu (displayed by right-clicking a header column header in the listview). Select and drag the required column to a position in the listview header.
- Press Ctrl+F1 within a listview or form to view a complete list of functions available.
Referencing
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Field | Description |
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Group Id | This indicates the unique identifier of the customer complaint group. |
Group name |
This indicates the name of the customer complaint group. |
Group description |
This displays the description of the customer complaint group. |
Owner |
This indicates the owner of the customer complaint group. This person is also the complaint owner, who receives escalation emails of complaints assigned to this group. |
Group owner branch | This indicates the branch where the group owner is located. |
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