SYSPRO Product Lifecycle

• This is the currently released product line with the latest features and technology available.

• It includes support for the most recent versions of Microsoft Windows, Microsoft SQL Server and Microsoft Office.

• This version is intended for installation by new customers.

• We recommend that existing customers migrate to this version when appropriate.

• These are generally previous Versions of the current product.

• As soon as a new Version of the product is shipped, the previous Mainstream product is marked as being in the 'Extended phase'.

• Hotfixes are only provided in extended-release by exception, usually for critical data or compliance issues, and are subject to the discretion of the SYSPRO engineering team.

• We recommend that existing customers migrate to the Mainstream version when appropriate.

• These are older versions of software where no development work is being applied.

• These are typically at least a generation of products older that the Mainstream one.

• We recommend that existing customers migrate to the Mainstream version when appropriate.

  There is a risk that the latest technologies may cause this software not to run appropriately.

• These are older versions of software where no development work is being applied.

• These are products older that the Mainstream one and use older technology or architectures.

• We recommend that existing customers migrate to the Mainstream version when appropriate.

  There is a fairly high risk that the latest technologies may cause this software not to run appropriately.

Feedback from customers and partners indicated that it was important for SYSPRO to provide a planning horizon and to provide them with advance notice of any change to version availability and support.

No, these guidelines only impact on new license availability and certain product support policies. This in no way affects your license to use our products.

It should be noted that the longer you use a product after it ceases to be Mainstream, the less likely you will be able to take advantage of new product features, new technology issues and new hardware devices and operating systems.

We are continually working with many technology partners to ensure that as new versions of their software are released, we are aware of any issues and make changes to SYSPRO when relevant.

It should be noted that any software changes to SYSPRO are generally only made to the Mainstream version. This may mean that remaining on one of the older versions of SYSPRO means you cannot use that technology.

You do not have to do anything.

As long as you are still licensed to use this product you can continue to do so. However, you should always be aware of the advancement of technology which, over time, can make it more difficult to run the product on the latest operating systems or hardware.

The simple answer is to access the list of supported operating systems on the SYSPRO Support Zone web site or view the SYSPRO 8 - Supported Platforms topic on the SYSPRO Help website.

If the operating system you are interested in is not mentioned, then please contact your Value Added Reseller or your local SYSPRO office.

Product support indicates the ability to report product issues and have SYSPRO provide assistance in resolving them.

It is possible that a version of SYSPRO in the Extended phase may be changed at the discretion of the development team, but you will be encouraged to migrate to the mainstream version to receive updates or fixes.

It is SYSPRO's intention to give a minimum of 6 months notice of change in product lifecycle status.

These changes will reflect within this topic on the SYSPRO Help website.