Product Recall Query

Exploring

This program lets you view details on product recalls.

Things you can do in this program include:

  • Query and view details regarding all product recalls
  • View the status history and reasons of stock items in product recalls

  • This program is accessed from the Program List of the SYSPRO menu:

    Program List > Lot Traceability > Product Recall

This occurs when there are safety concerns over an item (or manufacturing defect in a product) that may be harmful to the consumer. This results in one or more products having to be withdrawn from the market.

SYSPRO's Lot Traceability system is used to identify all items and transactions involved in the recall. Items are placed into quarantine for inspection.

Contaminated or sub-standard stock items are scrapped, while unspoiled or undamaged items are released from quarantine.

A mock recall is an exercise that involves imitating all procedures for an actual product recall. In SYSPRO, this tests the traceability of products and verifies that the recall process is effective and can be carried out within the required time limit.

Products involved in a mock recall aren't actually put on hold (i.e. transactions such as invoicing and generating delivery notes can still be processed against them).

Mock product recall data is stored for compliance reasons and traceability audits.

Starting

You can restrict operator access to programs by assigning them to groups and applying access control against the group (configured using the Operator Groups program).

Using

  • Columns in a list view are sometimes hidden by default. You can reinstate them using the Field Chooser option from the context-sensitive menu (displayed by right-clicking a header column header in the list view). Select and drag the required column to a position in the list view header.

  • Fields on a pane are sometimes removed by default. You can reinstate them using the Field Selector option from the context-sensitive menu (displayed by right-clicking any field in the pane). Select and drag the required fields onto the pane.

    The captions for fields are also sometimes hidden. You can select the Show Captions option from the context-sensitive menu to see a list of them. Click on the relevant caption to reinstate it to the form.

    If the Show Captions option is grayed out, it means no captions are hidden for that form.

  • Press Ctrl+F1 within a list view or form to view a complete list of functions available.

  • Once you select a line on the Product Recall Details list view, the on hold / release / scrap reasons are displayed on the Product Recall Activity History pane.

Referencing

Field Description

Product Recall

This lets you search for and selected the product recall which you want to query.
Field Description

Product Recall

This indicates the unique product recall code.

Description

This is a description of the unique product recall.

Type

This indicates the type of product recall, which can be either a full or mock recall.

Start date

This indicates the date the product recall was captured.

End date

This indicates the date the product recall was marked as complete.

Complete

A Yes in this field indicates that the product recall is complete.

A blank field indicates that the product recall is still in progress.

Operator

This indicates which operator captured the product recall.

Archived

Yes indicates that the product recall has been archived and No indicates that the product recall can still be accessed and viewed in SYSPRO.

Field Description

Stock code

This indicates which stock codes are included in the product recall.

Description

This displays a description of the stock code.

Warehouse

This indicates the warehouse in which the stock code is located.

Bin

This indicates the bin where the stock item you have selected, is located.

Lot

This is the lot number of which the stock item.

Serial

This indicates the serial numbers the stock item.

Hold level

This indicates on which level the stock item was put on hold, which can be on one of these levels:

  • Warehouse
  • Stock code
  • Bin
  • Lot

Status

This indicates the current status of the stock item.
Inspection qty This indicates the number of stock items that are marked for inspection during the product recall.
Scrap qty This indicates the number of stock items that are scrapped during the product recall.

This pane displays additional detail regarding the product recall for the stock code that is selected at the Product Recall Details pane.

Field Description

Date

This is the date when the stock code was included in the product recall.

Status

This is the current status of the stock code.

On hold reason

This indicates the reason for the putting the stock code on hold.

Release reason

This indicates the reason for the releasing the stock code back into the bin or warehouse.

Scrap reason

This indicates the reason for scrapping the stock item.