SYSPRO 8 Reporting Host Service

Exploring

This service is used to communicate requests between SYSPRO Reporting Services and Crystal Reports.

This service is used by:

  • SYSPRO Server-side Reporting
  • SYSPRO Bot

  • The default location for this service is:

    Program Files > SYSPRO > SYSPRO 8 Reporting Host Service

Overview topic

SYSPRO Services

Topics

Server-side Printing

PDF and Video Resources

Feature Guides

Install Guides

Starting

This service must be installed on the same application server as the SYSPRO 8 Server.

SYSPRO 8 2020 R2 and onwards:

  • Microsoft .NET Framework 4.6

  • SYSPRO 8 Runtime

  • SAP Crystal Reports Server 2016 SP8

  • SAP BusinessObjects BI platform .NET SDK Redistributable 64bit 4.2 SP8

SYSPRO 8 2020 R1 and prior versions:

  • Microsoft .NET Framework 4.6

  • SYSPRO 8 Runtime

  • SAP Crystal Reports Server 2013 SP8

  • SAP BusinessObjects BI platform .NET SDK Redistributable 64bit 4.2 SP3

  • This service is installed using the SYSPRO Installer Application.

Solving

You can debug this service by editing the associated config file in elevated mode (i.e. with administrator privileges).

The SYSPROReportingServiceHostService.exe.config file is located in the folder to which you installed the service.

You can view monitoring and troubleshooting messages about this service using the Event Viewer function in Windows:

(Control Panel > System and Security Administrative Tools > Event Viewer > Applications and Service Logs)

The SYSPRO Reporting Host Manager outputs an event log to the SYSPROSSM file.

The SYSPRO RAS Host Manager outputs an event log to the SYSPRORASManagement file.

You can start, stop, restart and configure this service using the Services function in Windows:

(Control Panel > System and Security Administrative Tools > Services)

Referencing

You should only update this file for temporary debugging purposes (i.e. not as a method to update values for the service).

Any temporary changes made to the configuration files are reset to their original installation values when this application is next updated. Because these temporary changes are not carried forward, forgetting that you made them could hamper troubleshooting efforts if unexpected issues arise.

Key Description

ip

 

host

 

impwrk

 

impact

port

servicebaseaddress

localhost/SRS/

servicesoapbinding

nettcp

servicerestport

20129

servicesoapport

20130

instancekey

0

This key should only be used if you are in a 4-tier environment, and will be your SYSPRO client instance on the reporting host server.

SYSPROInstanceOnReporting Server

This key should only be used if you are in a 4-tier environment and will be your SYSPRO client instance on the reporting host server.

servicerefresh

0.00:01:00

This is the frequency of service update in hours.

usewcf

localhost:31001/SYSPROWCFService

DocumentPrintServiceAddress

localhost:20151

ReportPrintServiceAddress

localhost:20152

enabledocumentprint

true

maxdocumentemail

10

MAXNumberOfRASServers

6

ThreadSafe

This lets you switch of multi-threading so that reports run synchronously (making it safer and allowing Crystal RAS Server to handle the load).

detaillogging

This is a comma-separated list of non case-sensitive values to define what logging must be done.

A value of D indicates logging for documents, while A indicates logging for document archiving (e.g. value='A,D' or value='A'). The log files are output to %programdata%\SYSPRO\ReportingServiceHostService\Logging. There will be a separate folder for each day and a separate log file for documents and for archiving.

EnableSRSDebug

(true/false). When this flag is switched on, the service won't delete the GUID folder in %temp%. The SQL tables are not dropped, so support can troubleshoot using the Crystal report.