Customer Complaints Owner Maintenance

Exploring

This program lets you maintain customer complaint owners.

Things you can do in this program include:

  • Maintain a customer complaint owner.

  • Specify an email address to which complaints and escalations must be sent.

This program is accessed from the Program List pane of the SYSPRO menu:

  • Program List > Contact Management > Customer Complaint System > Setup

The complaint owner assigns a complaint to a complaint user for resolution. The complaint owner can also resolve and close a complaint, if requested to do so by the complaint user.

Topics

Customer Complaint System

Starting

You can restrict operator access to activities within a program (configured using the Operator Maintenance program).

You can restrict operator access to the fields within a program (configured using the Operator Maintenance program).

You can restrict access to the eSignature transactions within a program at operator, group, role or company level (configured using the eSignature Setup program). Electronic Signatures provide security access, transaction logging and event triggering that gives you greater control over your system changes.

You can restrict operator access to programs by assigning them to groups and applying access control against the group (configured using the Operator Groups program).

You can restrict operator access to functions within a program using passwords (configured using the Password Definition program). When defined, the password must be entered before you can access the function.

The following configuration options in SYSPRO may affect processing within this program or feature, including whether certain fields and options are accessible.

The Setup Options program lets you configure how SYSPRO behaves across all modules. These settings can affect processing within this program.

Setup Options > Keys > Financials

  • Key type
  • Case
  • Suppress leading zeros
  • Presentation length
  • Numbering method
  • Next complaint

Solving

You're trying to create a customer complaint owner record that is not a SYSPRO operator.

Choose an owner that is a SYSPRO operator.

You're trying to save details for a complaint owner record but haven't assigned the owner to a branch.

Assign the complaint owner to a valid branch.

You're trying to save details for a complaint owner record but haven't assigned an email address.

Capture email address details for the complaint owner. This is the address to which complaints and escalations are routed for the complaint owner.

Referencing

This saves your entries.

This saves your entries and closes the current window or program.

This closes the current window or program.

This lets you capture a new data record.

This deletes the highlighted data record.

Select this to display a list of all SYSPRO operators.

Select this to displays a list of operators that are linked to the Contact Management System system.

Enter an owner identification code.

The complaint owner must be a SYSPRO operator.

Field Description
Complaints owner details

 
Owner name

This indicates the name of the operator who is the complaint owner.
Owner email

This lets you specify the complaint owner's email address to which customer complaints and escalations will be sent.

The email address is displayed automatically if this was captured against the operator, but can be edited.
Owner branch This displays the branch where the complaint owner is located.