SYSPRO Help and Reference
Help Roll-out Plan
The Help Revamp process is currently underway.
Until this is completed, however, you will be re-directed to the Help Home page whenever the server doesn't locate published content for a program where you have pressed F1.
We sincerely apologize for this temporary inconvenience.
Rest assured that we are doing our utmost to remedy this as quickly as possible.
The diagrams below give an indication of how we anticipate the help roll-out to progress.
Audience
The SYSPRO 8 Help is targeted at System Administrators, Consultants and Support personnel who need to deploy, configure and manage the SYSPRO product on an ongoing basis.
If you have help-related concerns, suggestions, or comments, please contact us at * Development-Authors@za.syspro.com.
What's new in the Help?
Online Access
SYSPRO 8 Help is authored according to the HTML5 specification and is published to an openly accessible web server (https://help.syspro.com).
This makes SYSPRO 8 Help a truly online experience for the first time, and with the application of a responsive layout skin, system administrators and support personnel can access the latest information from any location at any time using any device.
At the same time, the SYSPRO 8 Help retains the benefit of its context-sensitivity when launched from within the product (i.e. pressing F1 in a program displays the help text for that program).
Structured Content
A major restructuring effort is currently underway to apply a more consistent and intuitive style and structure to the content.
Information is being categorized into five basic pillars of information to help your navigation experience as well as locate information of value.
Exploring
This section provides a conceptual overview to a program or feature.
Starting
This section highlights prerequisites and factors that require consideration before you begin using a feature or program.
Solving
This section helps you solve problems you may encounter when using a program or feature. It addresses system warning and error messages and includes answers to some frequently asked questions.
Using
This section generally provides an overview of the process flow relevant to the implementation of a feature or program and the steps you must follow to complete some of the processing tasks identified.
Referencing
This section comprises field and function explanations relating to the user interface of a program and is formatted into tables for ease of reference.
Improved Search
The improved search methodology embedded in the SYSPRO 8 Help publishing process will further enhance your navigation experience and help you find information.
Search results show the topic title and the topics are listed in ranked order. The results also include an excerpt of the paragraph text from the topic.
You can perform a phrase search by enclosing search terms in quotation marks. This is useful when you want to restrict a search to locate terms that appear in an exact order.
From the toolbar section of a topic, you can use the highlight button 
to toggle the display of highlighted keywords in topics.
Although you can use the asterisk (*) wildcard character to perform partial word searches, these matches are not highlighted.
From the toolbar section of a topic, you can use the expand
or collapse
buttons to toggle the full display of all dropdown content for a topic.
Additional resources
Reference Guides
Our guides are primarily module-based and cover aspects of the user interface at program level. This includes detailed field and function explanations as well as notes and warnings regarding the usage of an application program within SYSPRO. These guides also extend to feature topics within the system such as Tax, Security, Language Translation, etc.
Forums
SYSPRO provides a number of active on-line forums for you to engage in various discussions about the product.
There is also a Documentation Forum that deals specifically with issues relating to documentation.
InfoZone
SYSPRO's InfoZone provides up-to-date information about the product as well as more advanced tutorials for registered users.
You can also subscribe to a regular newsletter which is distributed to the SYSPRO community. The newsletter covers many aspects of SYSPRO ranging from product enhancements to support-related information, known issues and useful tips.
The Team
Freya Nell has worked with SYSPRO since 2017, and has extensive experience in documenting software user interfaces.
Carol Hart has worked with SYSPRO since 2015 and has extensive experience in manufacturing supply chains.
Even Nesset has worked with SYSPRO for many years and has extensive experience in editing and structuring content.
Tell us what you think
The Technical Authoring team would love to hear from you. Send us your comments to help us improve the standard of our documentation. You can direct your emails to: * Development-Authors@za.syspro.com